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Linux IAAS SLA Introduction This document is to establish the Service Level Agreement for LSU’s Linux-based IAAS (Infrastructure as a Service). Service Availability ITS does not currently guarantee a service availability target but strives to maintain 99.9% availability, excluding pre-established monthly maintenance windows and down time caused by...
Article Id: 17667

Notes: To avoid potential account problems, please access your OneDrive for Business account via a web browser prior to using a OneDrive Desktop Sync application (or an application that syncs with OneDrive for Business). The OneDrive Desktop Sync application is automatically downloaded in Windows 8 and 10 devices. The OneDrive Desktop Sync application is included in...
Article Id: 17747

The Expiring Queue contains many articles which have not been reviewed in nearly a year; they will soon Expire and need to be reviewed before this happens. After an article's annual expiration date has passed, it will enter the Expired Articles Queue to be updated. To Access the Expiring Queue: 1. Click Expiring Articles in the Work Queues box. NOTE: The number in...
Article Id: 16656

General Information Facilities (including buildings) may have one or more of the following identifiers: Facility Number, Map Number or Old Building Number, Acronym, Long Name & Short Name. Other identifiers such as state id, license id, etc. are normally not used. Facility Number A number maintained on LSU enterprise database for facilities to maintain a unique record....
Article Id: 11115

In some cases, survey reports may not provide the results directly on the website due to issues with the data. This article provides additional information on what happens in these cases and what can be done to access the data. To Troubleshoot Survey Reports Not Appearing: This issue may happen for a few different reasons, so the right option to resolve it can be one of few...
Article Id: 20541

Access CxC Registration through myLSU Portal 1. Log into the myLSU Portal . 2. On the left hand side menu, select Student Services | Distinguished Comm CxC. 3. Complete the LSU Distinguished Communicator Application : Reference: ...
Article Id: 15729

Requesting Software Installments: To make software requests for the LSU Public Access Labs, you must fill out a request form. Click here for the Request Form OR follow the instructions below to open it through the myLSU Portal. 1. Log into the myLSU Portal . 2. Select Instructional Support | Classroom Software Install Requests . 3. Fill...
Article Id: 16308

How Do I Update my GROK Articles? 1. Open GROK (grok.lsu.edu). 2. Click the login link on the top-right of the screen. 3. Click on the Edit link which only appears after you log in. 4. Under Reports , click My Articles . 5. Click Filter By Content Unit . You will only see the Content Units that you have access to. You...
Article Id: 15863

To Install Bomgar: 1. Go to ithelp.lsu.edu/login . 2. Enter your MyLSU credentials. If you do not have access to the site, contact your BeyondTrust administrator. 3. Click “ Download BeyondTrust Representative Console ” to download the installation file. You will need to select your OS on the Choose Platform option above it if you are not using Windows.
Article Id: 19706

How to Copy Panopto Sessions to Different Folders: 1. Go to the Panopto home page, either by accessing Course settings in the Panopto block in Moodle or you can navigate to lsu.hosted.panopto.com and sign in. 2. From the Panopto home page, expand the Browse tab and select the folder containing your session. 3. Select the session you wish to copy by...
Article Id: 19663

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