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The IT Service Desk Chat service is available at the following hours: Monday - Friday : 7:00am - 5:00pm Saturday : Closed Sunday : 12:00pm - 7:00pm All hours past 5 PM are subject to LSU Library holiday and event schedules. However, you can request a session by calling 225-578-3375 during any of the Service Desk's standard business hours. To Start a Chat with ITS Service...
Article Id: 14403







To Install Bomgar: 1. Go to ithelp.lsu.edu/login . 2. Enter your MyLSU credentials. If you do not have access to the site, contact your BeyondTrust administrator. 3. Click “ Download BeyondTrust Representative Console ” to download the installation file. You will need to select your OS on the Choose Platform option above it if you are not using Windows.
Article Id: 19706

Users can create a new Work Intake ticket through the ITS Service Catalog. View the instructions below to create a new ticket. Creating a New Work Intake Ticket 1. The Work Intake form can be accessed in several ways, and is the same form regardless of location: Use the following direct link: https://itservice.lsu.edu/TDClient/30/Portal/Requests/ServiceDet?ID=558 ...
Article Id: 19915

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