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General Information The ITS Service Desk (previously "Help Desk") is the primary customer interface for information, access, and assistance related to technology services provided by our university. ITS Service Desk is committed to offering an exceptional support experience for the campus community and is ready to assist faculty, staff, and students with any information technology...
Article Id: 11294

General Information BeyondTrust Remote Support (previously known as "Bomgar") is a tool used at LSU in order to provide Secure Remote for any system or device. It provides desktop support & troubleshooting compatible with most desktops & mobile devices. Technology Support Professionals (TSPs) working in Departments External to ITS can choose to participate in the LSU Concurrent...
Article Id: 10709

General Information ITS Desktop Support Services assists the user with the installation and configuration of computer programs and services. Eligibility & Order Procedures Available To: LSU-owned equipment. Request Service: Submit a request to the Service Desk OR e-mail your request to servicedesk@lsu.edu . Delivery Time: Up to 2 business days.
Article Id: 10572

General Information The Network Operations Center (abbreviated NOC) is the 24/7 system operations and monitoring center for LSU, also governing Frey's parking lot spaces and a data center. It is located on the first floor of Frey. All ITS Service Desk after-hours calls will be routed to the NOC for further assistance. Parking in the Frey lot requires a check-in at the NOC to...
Article Id: 17693





To Start a Customer Support Session: 1. Open BeyondTrust from your desktop and login with your MyLSU credentials. If you do not have access, contact your BeyondTrust administrator. 2. There are two ways you can invite a customer to start a session. 1. Click the Start button at the top left of the screen. 2. Choose Generate session key and...
Article Id: 19707

The IT Service Desk Chat service is available at the following hours: Monday - Friday : 7:00am - 5:00pm Saturday : Closed Sunday : 12:00pm - 7:00pm All hours past 5 PM are subject to LSU Library holiday and event schedules. However, you can request a session by calling 225-578-3375 during any of the Service Desk's standard business hours. To Start a Chat with ITS Service...
Article Id: 14403

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