LSUMail: Overview

This article has not been updated recently and may contain dated material.
GROK Overview Banner


General Information

LSU provides its faculty, staff, and students with an LSU E-mail Account and is referenced as LSUMail in this article. It is powered by the Microsoft Office 365 cloud service and the web interface has been customized for LSU.  Your e-mail address will be: [Your myLSU Account Name]  LSUMail / Office 365 is also known by the following names:  OWA, Exchange Online, Outlook, and Outlook Web App.  

First time User? Please see the following article: LSUMail: Quick Start Guide


Related Information

E-mail: LSU Overview

Enrolling in Multi-Factor Authentication (MFA) - Required for all student accounts since Fall 2019 -- NOTE: Please enroll in more than one factor.

Log into LSUMail through Outlook Web Access (OWA)

Office365 ProPlus: LSU Overview  - Free Microsoft Office product with your LSUMail account

Setting Up LSUMail on your Mobile Device

Logging in using Multi-Factor Authentication (MFA) methods


Eligibility and Quotas

Available To:    LSU Faculty, Staff, Students, and Retirees.  (Baton Rouge Campus ONLY.)

Authentication:    A current myLSU Account Name (click for more info), myLSU Account password, and enrolled second factor (MFA).

Quota Limits:    Each Mailbox allows for 50 GB of E-mail storage.  Please visit the links below for other LSUMail limits.

Delivery Time:  New students will receive a mailbox two days after their account is eligible for the service.


Account Retention and Deletion

LSUMail Accounts are valid for the duration of an individual’s active relationship with LSU. Depending on an individual's status with the university, a myLSU Account may become a candidate for deletion or the number of eligible services may be reduced.

  • Students
    • who are Currently Enrolled (registered for at least one class for current semester): You have full access to LSUMail starting from your first day of classes according to the undergraduate academic calendar.
    • who are Not Currently Enrolled: You will lose access to LSUMail if you do not enroll for 3 continuous major semesters (Fall or Spring).
    • who have Graduated: You will lose access to LSUMail three major semesters (Fall and Spring) after graduation.
  • Faculty and Staff
    • who have Resigned:  Access to LSUMail is disabled 30 days following separation from the university.
    • who have Retired:  Access to the primary LSUMail Account is retained and renewable in 10 year increments via e-mail.
  • In order for LSU Employees to be able to access financial and tax documents, the myLSU Portal ( will persist for the calendar year following the last year of employment.

Training and Support

Introduction to Outlook on the Web

Getting Started with Outlook Web App (OWA)

Outlook Training

Junk E-mail Settings

ITS Web Browser Recommendation

LSUMail: Conditional Access

Common Issues with MFA Troubleshooting Guide


Frequently Asked Questions

How do I Access my LSUMail Account?
The easiest way is with a web browser. In the address field, type:

What is my LSUMail Login ID?
The login ID is also known as the "Microsoft Online Services ID". It is just your LSU e-mail address. Ex.

How do I Recover a Deleted E-mail?
When you delete an e-mail in LSUMail, you have 14 DAYS to recover the e-mail.  For more information, see LSUMail: Recover Deleted E-mails.

What happens to my LSUMail Account when I leave LSU?
For Faculty and Staff, unless you retire from LSU, your LSUMail Account will be suspended 30 days after LSU Human Resources lists you as an "Inactive Employee".  It will be Deleted approximately 1 year after it is Suspended.

Note: You will receive an e-mail notification when you leave LSU about the impending suspension.

For Students, your LSUMail Account will be suspended after three inactive major semesters.

For Retirees, your LSUMail Account will be retained in increments of 10 years, renewable by replying to the activity confirmation email every 10 years or by calling 225-578-3375.

Note that your storage will be reduced from 100GB to 50GB, so if you have over 50GB you will need to archive your emails to a .PST file before you remove them to continue use of email.

What Programs and Operating Systems Support LSUMail?
LSUMail supports a wide variety of e-mail programs that run on all types of platforms and operating systems. See the ways to Connect to LSUMail.

LSU Support and Policy Statements

LSU Service Desk: Contact Information

LSU Policy Statements

LSU Microsoft Campus License Agreement

7/6/2023 12:56:18 PM