**PLEASE NOTE: We recommend that all ProctorU sessions are created through the Moodle 1.3 External Tool. If you have previously created exam sessions on the ProctorU site (proctoru.com), please transition to using the LTI external tool. More information is available in article 20432, Moodle: ProctorU 1.3 External Tool.
This page contains instructional information and support for using ProctorU in LSU courses. Use the following links to quickly navigate this page.
Get further help for students in GROK 20565, Information for Students.
ProctorU Proctoring Services Overview
ProctorU offers three proctoring services. Prices and information are as follows:
| Live+ (Student Pay $15.00) |
Review+ (Student Pay $6.00) |
Record+ (Student Pay $6.50) |
- Solution for high-stakes exams and assessments
- ProctorU website exam setup
- Students are required to schedule in advance
- Proctors provide continuous live-session monitoring
- AI software assisting live proctors
- Proctors take active intervention if misconduct occurs
- Suspicious behavior is reported for faculty to review
- For more information view the ProctorU Live+ page
|
- Solution for low- to mid-stakes exams and quizzes
- ProctorU website exam setup
- Students are required to schedule in advance
- Proctors provide launch and post-session review
- AI software monitoring
- Proctors review all potential misconduct occurrences after session ends
- Suspicious behavior is reported for faculty to review
- For more information view the ProctorU Review+ page
|
- Solution for low-stakes exams/quizzes
- ProctorU Browser extension and Moodle quiz setup
- Students are not required to schedule in advance
- Proctors provide post-session review
- AI software launch and monitoring
- Proctors review all potential misconduct occurrences after session ends
- Suspicious behavior is reported for faculty to review
- For more information, view the ProctorU Record+ page
|
Please note that scheduling fees may apply for the Live+ and Review+ service lines if students schedule within 72 hours of the exam window. These fees are as follows:
- Take It Soon: allows test-takers to schedule a test 24–72 hours prior to the selected test time and incurs an additional fee of $8.00 USD
- Take It Now: allows test-takers to schedule a test fewer than 24 hours prior to the selected test time and incurs an additional fee of $12.00 USD
Where to Set Up Exams and the ProctorU Tool
Exams should be set up in Moodle. To use ProctorU to for the exam, instructors must also add the ProctorU 1.3 External Tool to the course. You do not need to set up proctoring at the ProctorU site.
To see how to do this, see article 20432, Moodle: ProctorU 1.3 External Tool.
Selecting the Right Department
During the ProctorU 1.3 External Tool setup in Moodle, you will be asked to select a department. Selecting the department will determine the type of proctoring, the price of each exam, and reporting for each program. You will see the following options in the Department dropdown menu.
Select a department based on the following considerations:
- You should choose an option for the department associated with your course's program: LSU Online, LSU campus, or Online Distance Learning (ODL). For reporting purposes, please adhere to the following:
| Department |
Scenario |
| On-campus course |
Course contains only students in a campus program, taught in LSU Moodle |
| LSU Online course |
Course contains only LSU Online program students, taught in LSU Moodle
Course contains LSU Online program students and possibly students cross-enrolled from a campus course, taught in LSU Moodle
Course contains LSU Online program students and is cross-enrolled to CE Moodle (may also include campus students) |
| ODL |
Course contains only ODL program students in CE Moodle |
- Select your program with the proctoring type you want to use: Live+, Review+, or Default (Record+). For example, if you are teaching an LSU Online course that includes high-stakes assessments, select the department LSU Online course: Live+ ($15, student pay). See ProctorU Proctoring Services Overview above for more information on these proctoring types.
Student Scheduling
The scheduling process for students depends on the proctoring service selected in the ProctorU 1.3 External Tool setup:
1. If you are using the Live+ or Review+ service line, students should schedule at least 72 hours in advance by clicking on the ProctorU external tool in the course.
2. If you are using the Record+ service line, no scheduling is needed. Students log in to the course at any time during the exam window, and then click on the ProctorU external tool. This should open a connection to ProctorU and begin the exam session.
Student Accommodations
When you receive an accommodations request from a test-taker who has provided an Accommodation Letter from Disability Services, you will need to submit an accommodation request through ProctorU.
Exams through Moodle, MyMathLab, or other online testing platforms and proctored by ProctorU:
Set the amount of time (including the extended time if approved as an accommodation though Disability Services) in the exam platform and submit the ProctorU Accommodation Request Form prior to the scheduled exam(s) with the information below.
Exams through LSU Testing & Evaluation Services QuestionMark Perception and proctored by ProctorU:
Submit the ProctorU Accommodation Request Form and email otes-testing@lsu.edu prior to the scheduled exam(s) with the information below. (Note: LSU Testing & Evaluation Services will set the amount of time for the exam.) In the menu for "How can we help?", select the option Accommodation Request - *For Faculty/Exam Provider use only.* The form requires the following information:
- The email address attached to your account
- Test-taker's first and last name
- Test-taker's ProctorU email address
- The name of the exam facilitator, or the person in charge of creating and managing exam content (most often the faculty member)
- The course name and exam name
- Whether this is an ADA accommodation
- The accommodation type (see list below for options)
- All testing accommodations listed on the student's accommodation letter, if not in the list below
- More details about the request if necessary
- Any files you wish to upload with the request
In the form, you can choose from the following list of testing accommodations. Please be aware that if you do not see your accommodation on this list, you will need to select "Other" and add more under "Details of your request":
- Use of headphones/earbuds/earplugs
- Screen magnifier
- Permitted background noise such as radio or television
- Text to speech programs (Officially supported: JAWS, VoiceOver for Mac, Narrator for Windows)
- Food/drink permitted
- Speaking/reading aloud
- Restroom breaks
- Speech to text programs (extension-based programs may not be supported)
- Personal external medical device(s)
- Human assistant during exam (such as scribe or reader)
- Additional exam time (proctor will refer to time on LMS)
- Other
*Please note that if there are other testing accommodations that are not on the list, LSU Disability Services will notify the faculty.
All accommodations should be submitted at least 72 hours in advance of the test taker's exam.
ProctorU does not need any information about the test-taker's disability or reasoning for why an accommodation is requested.
ProctorU Syllabus Information
In order to use ProctorU or another remote proctoring service in a course, students must be informed of costs in advance, at the point of registration (LSU has applied a notification to students on the fee bill) and in the course syllabus. Students should also be aware of the technical requirements to test using ProctorU's Guardian browser. ProctorU provides instructions for each service type:
Include as much of this information in your course syllabus as possible to avoid confusion.
You may also wish to include a general statement on proctoring like the following:
ProctorU will/may be used for testing in this course. This service enables remote proctors or proctoring software to access your personal computer’s screen, webcam, and audio system to monitor your exam session for academic integrity violations. Additionally, there is a cost for this service. LSU does not receive any portion of this cost.
The following exams/quizzes in this course will be proctored, and the associated ProctorU cost is listed [if applicable] for each: [List each exam/quiz and the ProctorU cost based on type, then a total of the ProctorU costs for the course.]
Viewing Sessions and Reports in ProctorU
At the ProctorU site (proctoru.com), instructors can find data on upcoming and past exam sessions. The dropdown menus at the top of the page contain links to view scheduled exams, session data for pending or completed exams, user information, and activity and cancellation reports. Explore these items to track your students’ activity. Looking at exam sessions, including recordings and chat records, provides necessary information when investigating possible academic integrity breaches.
For more information on using these tools, see the ProctorU support page on Reporting Documentation.
Academic Misconduct
In the case of a suspected academic integrity concern, ProctorU will flag the incident and issue an incident report, which is sent to the person listed as the contact in the exam information. You can then investigate the report by reviewing exam session data (see the previous section on reporting).
If you receive an incident report, and after review, believe there is a possible academic integrity concern, you will need to report the incident to Student Advocacy & Accountability for a possible violation of the LSU Code of Student Conduct. For information on this process, review the page Understanding Academic Integrity at LSU Student Advocacy & Accountability. Use the Academic Misconduct Reporting Form to report any possible violations of the LSU Code of Student Conduct.