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BeyondTrust (Bomgar): LSU Overview

General Information

BeyondTrust Remote Support (previously known as "Bomgar") is a tool used at LSU in order to provide Secure Remote for any system or device. It provides desktop support & troubleshooting compatible with most desktops & mobile devices. Technology Support Professionals (TSPs) working in Departments External to ITS can choose to participate in the LSU Concurrent License Agreement with BeyondTrust. See below instructions on How to Request a BeyondTrust Account.

The ITS Service Desk uses BeyondTrust to provide our LIVE Chat with an Analyst. View more information on the ITS Service Desk Chat Feature.

Training & Support

BeyondTrust: Insta

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BeyondTrust: Installation Instructions

To Install Bomgar: 1. Go to ithelp.lsu.edu/login . 2. Enter your MyLSU credentials. If you do not have access to the site, contact your BeyondTrust administrator. 3. Click “ Download BeyondTrust Representative Console ” to download the installation file. You will need to select your OS on the Choose Platform option above it if you are not using Windows.

Article Id: 19706

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BeyondTrust (Bomgar): LSU Overview

General Information

Training & Support