Moodle: Blocks: Alternate Emails

Instructors can set up an alternate email address in the Moodle Mail block. This will give instructors an option to send an email from their own LSU email or a different address. Replies to emails will still be sent to the instructor's LSU email address.

NOTE: An alternate email address will need to be added to each course. The setting is customized for each specific course.


To Set Up an Alternate Email Address in Moodle Mail:

  1. Log in to Moodle and select your course.
  2. In the Moodle Mail block, select Alternate Emails.
If you DO NOT see the Moodle Mail block, you may need to TURN THIS BLOCK ON.

alternate email link in moodle mail


  1. You will see a screen with any email address you have already set up. If you have not added an email address yet, click Continue to add one.

alternate email screen


  1. Add the alternate address to the field Email address and click Save Changes.

add email address


  1. A verification email with instructions on completing the process will be sent to the address you entered. The email will contain a link, which requires you to enter your PAWS credentials. Click Continue.

verification email sent


  1. Once you have clicked on the verification email and signed in, you will get the message below. Click Continue.

alternate email address accepted

To Use Alternate Address:

  1. Log into your course and click on Compose New Email in the Moodle Mail block.

Compose new email in Moodle Mail


  1. You will see a drop-down menu to the right of the From field. Click the arrow and select the email address from which you want the message delivered. Continue composing the email.

dropdown menu choose email address


To Delete an Alternate Email Address:

  1. Log into your course and click on Alternate Emails in the Moodle Mail block.

alternate emails link


  1. You will see the Alternate Email page with any email addressed you have added to this course. To Edit the email address, click on the pencil icon under the Action column. To Delete the email address, click the red X and confirm the deletion.

delete alternate email


Turn this Block ON

*NOTE: You will need to do these steps if you do not see the Moodle Mail block on your Moodle page.

  1. Log into your course and click Edit in the top-right corner of the page to turn editing on. 

Edit button


  1. Select Moodle Mail in the Add a Block drop-down box.

Add a Block box



For more information on adding alternate emails, read the following documentation from Moodle Docs. Note that the documentation does not show the SNAP Theme, but the functionality of the settings is the same. All links will open in a new window.


Support & Training

The Faculty Technology Center (FTC) provides Moodle support by email, by phone, or live through Zoom. For contact information, please see the article Faculty Technology Center: LSU Overview. To connect through Zoom and for further information on support services and training, see the LSU Online & Continuing Education Faculty Resources & Support page.

The FTC also provides just-in-time faculty training opportunities and recorded training sessions. Attending at least one training session for Moodle upgrades is highly recommended. For a comprehensive list of available workshops and recordings, please see the LSU Online & Continuing Education Technology Training page.


2/22/2024 7:55:55 AM